Returns
Returns
Billett International Ltd t/a Essex-Camping.co.uk offer 30 Day Returns. If you are not entirely happy for any reason then please follow the instructions below. We will be happy to offer a full refund provided the returned goods are in good condition, complete with all accessories and in their original packaging. Full details can be found within our Returns Policy below
Returns Procedure
To return an item or items please fill out the our Returns Form which can be downloaded HERE.
Returns must be sent to the following address with the filled out returns form within:
Billett International Ltd
46 Rainsford Road
Stansted
Essex
CM24 8EA
We recommend sending returns using recorded delivery.
Returns Policy
1. This policy sets out the returns policy for goods or services purchased through the online store operated by Billett International Ltd t/a Essex-Camping.co.uk.
2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
3. Some types of goods are exempt from being returned for a refund where they are perishable (e.g. food, flowers, newspapers, magazines) or where they are intimate or sanitary goods (like underwear), or where they are hazardous materials or flammable liquids or gases.
4. Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable software product) or a gift card or gift wrapping service
5. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 30 days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.
6. Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 30 days.
7. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund at sales@essex-camping.co.uk, as we may be able to resolve your problem to your satisfaction
8. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment. Refunds can take up to 7 days.
9. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
10. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
11. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.